ADVISICON Application Development CASE STUDY
NATIONAL CENTER FOR
REHABILITATIVE AUDITORY RESEACH (NCRAR) |
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The United States has the most comprehensive system of assistance for veterans of any nation in the world. This benefits system traces its roots back to 1636, when the Pilgrims of Plymouth Colony were at war with the Pequot Indians. The Pilgrims passed a law which stated that disabled soldiers would be supported by the colony. These words, spoken by Abraham Lincoln during his Second Inaugural Address, reflect the philosophy and principles that guide the Veterans Administration (VA)."To care for him who shall have borne the battle and for his widow and his orphan." The VA focuses on serving the US Veterans and their families, including:
- Restoring the capability of veterans with disabilities to the greatest extent possible and improve the quality of their lives and that of their families
- Ensuring a smooth transition for veterans from active military service to civilian life
- Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation
- Contribute to the public health, emergency management, socioeconomic well-being and history of the Nation
VA healthcare facilities provide a broad spectrum of medical, surgical and rehabilitative care. The responsibilities and benefits of the programs provided by the VA has grown exponentially during the last six decades. The VA health care system has grown from 54 hospitals in 1930, to now include:
- 171 medical centers
- More than 350 outpatient, community, and outreach clinics
- 126 nursing home care units
- 35 domiciliaries
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| BUSINESS SITUATION |
NCRAR worked with many different stakeholders, medical associations and sponsors. Daily, weekly and monthly communication was all done through manual reporting, printing and mailing. NCRAR needed
to maximize the ability of its small staff to work in different functions, while cutting down the costs associated with managing their customer relations and marketing efforts.
Key pain points included:
- No centralized or electronically-
stored client and customer contact
information database
- Completely manual, time-intensive
process for communicating and
updating key stakeholders within the
US of events and key activities
- Systems needed to integrate with
current workflow, business
customer and association activities
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| SOLUTION DELIVERED |
 Advisicon evaluated the business needs and created a solution that replaced most of the manual work processes with an electronic tracking and auditing Customer Relationship Management (CRM) system. This included:
- Stakeholder Analysis & Requirements Map
- Customized and configured the new system that could automate current staff manual processes and reporting activities
- Documented and trained internal staff to support and run the tool solution
- Established user-based securities and permissions to limit access and functionality to role-based use
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| BENEFITS |
Benefits VA (NCRAR) realized by implementing the Advisicon solution:
- Reduced time in managing, tracking and communicating key activities and events
- Increased resource productivity in working with associations and medical communities
- Allowed dashboard input and report-generating solutions for point-and-click interface
- Ability to drill-down into customer and association contact information
- Automated Electronic E-mail and Report Generation from Manual Print and Mail Methods
- Single to multiple user interface for Marketing and printing as well as managing incoming and outgoing Communication
- Provided ‘Saved Scenario Reporting’ for memorized criteria that was user specific
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| SOFTWARE AND SERVICES |
- Technical Project Management
- Microsoft® Access Reporting & Database Solutions
- Microsoft® Excel Portfolio Reporting
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USERS |
- Department Director and Senior Staff
- Research Staff
- Office and Administrative Staff
- Core Medical Groups and Associations
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